Wonderful experience! My dog has always gone to the Banfield in Cary but we have relocated to Wake Forest. I wanted to transfer her to this location but did not think her first visit there would be an emergency/sick visit. They were so wonderful and the customer service was amazing! They made me feel so much more relaxed in a time of uneasiness. They were extremely patient with the many questions I had about my dogs diagnosis of a long term illness and what we needed to do to treat it. I was considering canceling my plan at the renewal time and transferring to a different vet but I will be sticking with them instead!
This place is just terrible. Its a run around contest with these people it seems. No one is really that polite when you start asking questions as to why you never have refills with them? Even after getting blood work done. They never have any medication in stock. We were told to visit other places just to get the medicine for our dog. Never tried to transfer our medicine or order it. This was a terrible experience. If you love your pets take them to a real VET place. Not worth the time or hassle.
Find another place to to your pets!!!! I have had the wellness plan for years with all my dogs. Wake forest is the third Banfield I have used due to moving. This one is by FAR the worst. I took my Beagle in to have a couple masses removed, First they took a small one and left the one that was the most concerning. today I drive over an hour to have the stitches removed and they forgot one of the incisions and left the stitches in after I specifically ask did they do both of them. The Banfield wellness program is great but I wont be back to the Wake Forest Banfield.
Outstanding care for our first visit to this location. Everyone was very patient and accomodating with our very stressed dog. We are on the monthly plan and this was a better visit than any of our other visits at our previous location.
So far I love Banfield. The puppy program for vaccines is so affordable, and when our puppy had diarrhea, they did not have a appointment available until 2 days from now,. As a concerned pet owner, I asked what to do and Amber was very helpful telling me what medication/vaccines our dog got and was due for, and what to do to help with his upset tummy. Also, I called 15 minutes before closing and they were so sweet on the phone and didn’t rush me off. Thank you Banfield!!
Banfield Pet Hospital is a US Veterinary Care based in Wake Forest, North Carolina. Banfield Pet Hospital is located at 11835 Retail Dr, Wake Forest, NC 27587, USA.
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