I love this store! Everyone is always very friendly. I try to hit this store before any of the big box stores.
Service is so friendly and helpful with all the hardware you need and some interesting and unusual finds as well!
The employees at this hardware store are always helpful. Whether I'm trying to find a specific bolt, or just something simple, like a light bulb, they provide personal attention until they've either satisfied my request, or exhausted their options. They've never left it at :We don't have it." They've always looked beyond, into their catalog, and even referring other stores at times.
Overall, an EXCELLENT experience, and I'm incredibly grateful for their help. I highly recommend Town & Country for the quality of their products but more importantly the experience, care, and commitment of their staff to go above and beyond for their customers.
I found T&C when searching for Big Green Egg authorized dealers. Let me just say, the entire experience with them was phenomenal. I'd done a bit of research, but had a few questions when I went to actually look at them. No waiting 20 minutes or desperately searching up and down cavernous aisles for help--Sean Patrick explained everything, answered all my questions, and was incredibly patient given it was within an hour of closing on a Sunday. There was a package deal on the size I purchased and (even better), free delivery. I was surprised they'd deliver Christmas Eve day, and they were incredibly accommodating when I discussed timing constraints. It was delivered today, and delivery timing was excellently communicated. It's actually the same crew from the store (not big box outsource delivery team) that delivered, set up, and explained how to season and care for it. They actually use one at the store for cook-outs, so they know what they're talking about.
Husband and I visited Town and Country for the first time yesterday because we were looking for "The Egg". It was a very positive experience. All the employees we interacted with were friendly and professional. Wyatt is the the Egg Specialist and was very helpful, warm and friendly. Customers were coming in and out, and everyone seemed to know eachother. Such a different feel from the local Big Boxes! This place is definitely your friendly neighborhood hardware store, and even though we live in Youngsville, this will be our "go to" hardware store from now on!
And they went the extra mile: my parents wanted to get gift certificates in line with the Egg, but don't have a T&C nearby. I was unable to get to the store in time, so while confirming the delivery time today I went out on a limb and asked if I could also get gift certificates over the phone and dropped off with the Egg. HUGE ask, I felt terrible. But they worked it out! Life savers!
Town Country Hardware is a US Hardware Store based in Wake Forest, North Carolina. Town Country Hardware is located at 910 Gateway Commons Cir, Wake Forest, NC 27587, USA.
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