Called prior to driving all the way there to have an alignment done on my Land Rover. Was assured by the guy on the phone that they could do an alignment on the vehicle even with its air suspension. Waited for 30 minutes to be told by technician that actually they can't do it because they've not ever been able to do it correctly.... Wasted 30 minutes driving there and another thirty minutes sitting in the waiting room because the person on the phone couldn't check with someone knowledgeable. Will never go there again.
Overpriced and only reasonable customer service. This location is always understaffed.
Bought 4 new tires from them a while back, just 2 days later 1 of the tires is almost flat and the belt ends up breaking because of it. I take it to them and they replace the faulty tire. 2 days later I noticed they put the wrong size tire on. I dont understand how hard it is to look at the tire you just took off to know what size to put on. I called them and told them about it, didn't even bother bringing it in to fix it. Just bought a tire somewhere else and had it installed just because I don't want to waste my time here ever again.
Good people. Helps with all of my cars.
They wanted to charge me $300 for parts and services that I can purchase and replace myself for under $50. Never going back here again.
I visited this Firestone location without an appointment, and I needed an oil change and tire rotation asap, so that I could get out of town in a hurry. The gentleman that I spoke with was very professional, and let me know that there was a 2 hour wait. I decided to wait, and walk to a nearby restaurant to have lunch. To my surprise, by the time that I finished my meal and walked back to the Firestone, my vehicle was finished. I was very impressed with the speed and professionalism of this location.
Firestone Complete Auto Care is a US Car Repair based in Wake Forest, North Carolina. Firestone Complete Auto Care is located at 2126 S Main St, Wake Forest, NC 27587, USA.
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