We used 1-800-Pack-Rat for a long distance move and to store our furnishings for a couple of months. When we received one of the units at our new home, we found the unit had been damaged along the way leaving cracked caulking and mold all over the unit. The mold was on our personal belongings and water damage ruined several pieces of furniture and our mattress. We immediately called the company and were sent claim forms to return within 30 days, which we did along with receipts and photos of everything. We showed the manager who came to remove the unit from our property and he told us not to worry because his company would take care of it. 6 months later the company offered us just over $800 to remedy almost $5K in damaged property and furnishings! The worst part, aside from waiting almost 6 months for a slap in the face, is that the company refused to share the estimate which is the basis for their offer, along with the so-called reports they had on the unit. Contact me if you would like to read the entire email communication chain with their claims office which shows how this company treated us. In my opinion, this company does not stand behind its advertising or its promises. Zoom in on the photo to see all the mold and damage on the ceiling of the unit, probably from them stacking them at their warehouse. They deny that this damage took place. A picture says a thousand words.
Great concept
1 800 Pack Rat Llc is a US Moving Company based in Wake Forest, North Carolina. 1 800 Pack Rat Llc is located at 11640 Northpark Dr #200, Wake Forest, NC 27587, USA.
Please contact with 1 800 Pack Rat Llc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find 1 800 Pack Rat Llc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.