I see that this business already has a 2 * star rating for this location,on other sites. Iin my opinion, that is 1* star too many. What an absurd and horrific place to do any sort of business transaction. All the employees should be terminated and sent to a basic (much less advanced) class on customer service and respect. This is my dealings with this location:
His demeanor and cordial stance immediately changed. He stated "I will need to see your utility bill", something that was never ever mentioned in my call, nor at any other Enterprise Rental Car agency ever to me in the past 20 years. I told him that I don't have one with me as I don't live in NC, and its not something I would carry around on my person. Enterprise has all my information on file, they have had AGAIN, for 20+ years.
The employee's at this Enterprise location were very efficient and friendly. They got me in my car and ready to go in a timely manner. The vehicle was clean and in great shape. I did not give them a 5 star because the vehicle had a little less than 1/2 a tank of gas but that's how I returned it so all is good. I would use them again.
I finally just realized that this is futile, take my business elsewhere. I told them to hand me all my paperwork, and that I would take my business elsewhere. I could not even get the sentence out before your "bouncer" girl states irrationally saying "have a good day, have a good day, have a good day". Complete and utter insanity.
He picked up the paperwork for the insurance, barely glanced at it and stated "this is thru a third party" which I replied "YES, AND I HAVE USED WITH ENTERPRISE A DOZEN TIMES OR MORE, AND IT MEETS ALL THE REQUIREMENTS STATED BY ENTERPRISE IN THE WRITTEN AGREEMENT" he then stated that "we sell our own insurance that you could of purchased right here" YES FOR AN ASTRONOMICAL PRICE NO LESS. When I told him it was not necessary that I do so, he began an long preplanned speech about the pros and cons of insurance not purchased through your company. Loud and annoying enough to attract the attention of other customers and to bring another employee over to chime in with his opinion, and stating, you can't use that, (untrue) "HAVE YOU READ THE FINE PRINT," again, speaking abruptly, attempting to humiliate and embarrass me into purchasing your insurance, which would of cost me twice as much as the rental car agreement.
Hi ..so a few days before thanksgiving i needed a rental to see my family. I was rushing to get to the location before 3pm (closing time) after work. If i didnt get the rental seeing my family wouldnt have been possible. I did arrive a few minutes after 3pm. Someone waited for me and assisted me with my rental. They didnt rush, show and attitude or dislike! Even got me a better deal than what was discussed over the phone. I was very pleased and this will be the only enterprise that i deal with from here on out!!!
I LEFT (yes, after looking at all three of them and telling them to shove it, being at my wits end) called AVIS rental car, where I am an AVIS Preferred Customer, went 4 miles down the street, handed them exact same paperwork, i handed to Enterprise, they looked at everything, replied "Thank you Mr. Vaughan for being a loyal Preferred Avis customer, handed me the keys to the Rental Vehicle, and they contract and said, "have a nice day". Easy, 1, 2 3. Done. I drove away and vow never to use ENTERPRISE AGAIN. ALL THOSE REWARD POINTS I HAVE,,,, I WOULD RATHER CRAWL IN SNOW THAN USE ENTERPRISE
ENTIRE SITUATION AND ENTIRE TIME I WAS AT ENTERPRISE WAS ABSOLUTELY ABSURD AND ASTONISHING THAT A PLACE WOULD EVEN ATTEMPT TO PULL OF SUCH CHILDISH AND IRRATIONAL BEHAVIOUR.
When they realized that I wasn't going to adhere to their insane ploy of badgering, here comes another employee (female) this time, abruptly saying "they are right, they are right" huffing and puffing as if she was a bouncer in a bar, by now everyone in the room is staring, So, now I have 3 of your employees at the counter all verbally berating and acting like 5 year olds in a kindergarten class.
I have been a customer of Enterprise for over 20 years. I will never rent from you again, and will make sure that every social app that I can, will leave a negative rating for you and encourage all that I know to go elsewhere for QUALITY rental cars and responsible employee behaviour.
The check out process was seamless. The car we were given was clean and turned out to be a great ride and was very economical on gas. In fact, this was an upgrade which made our trip that much more comfortable as compared to what it would have been in the car we had reserved. The staff was professional and all in all renting a car at this location was a great experience. Will do it all over again!
I made a reservation, where I have rented from twice in the past. I do not live in NC. I did as usual, made my reservation, even called to check on the policy to make sure that nothing had changed, and that I could use a debit card at this location. Upon arriving at this location the rather cordial gentleman at the counter greeted me, took my (Enterprise++) reservation number, I handed him my license, Enterprise + card, military ID, certificate for a free upgrade, my debit card, and 3 pages of copy of supplemental auto insurance that I had purchased on line ,(nonrefundable)
Best customer service ever received. Amazing service with Matthew at pickup and also with both associates the day of return. Everyone was extremely helpful and courteous. Will return and recommend. Won't consider any other rental car company
Enterprise Rent A Car is a US Car Rental based in Wake Forest, North Carolina. Enterprise Rent A Car is located at 1950 S Main St, Wake Forest, NC 27587, USA.
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